faq.

how does the 1:1 scale design work?

We capture your baby's measurements at birth and precisely replicate them in the illustration on a 1:1 scale. This serves as an everlasting keepsake, reminding you of your baby's small size regardless of how much they grow.

 

when will my order be dispatched?

Orders placed before 1pm AEST each business day will be printed, packed and dispatched by the next business day.

 

what if I order on a weekend?

We need 1 business day to create your artwork and send it to print, so orders placed on a weekend will be made on the Monday and shipped on the Tuesday, providing there are no public holidays that week.

 

what size is the printed artwork?

We offer 5 sizes of artwork:
- Extra Small: 15cm x 20cm
- Small: 20cm x 30cm
- Medium: A3
- Large: A2
- Scale 1:1: 50x70cm

 

are any other artwork sizes to scale?

For babies who measure 49cm or less, both the 50x70 and the A2 size options will be made to 1:1 Scale. The illustration in all other artwork sizes will be sized to a standard length.

 

does the poster come framed?

Frames are not included with your poster purchase. We recommend the following frames:

Ikea Fiskbo, Spotlight Frame Depot, Kmart Frame

 

do you offer smaller sizes?

Your artwork can be printed in a smaller size and your baby's illustration will be scaled down to reflect this.

 

can i change my order details?

Please note, as we work to a very quick turnaround, your order may have been created and printed very shortly after placing your order, so changes are generally not possible.  If you have made a mistake on your order details, please email us as soon as possible and if your order has not been printed, we can try and update it before it is.

 

can i get the poster in my preferred language?

Send us an email before placing your order and we will try to help with this request.

 

what is your refund policy?

As all posters are custom made, unfortunately we cannot offer refunds on your artwork. For this reason, please make sure you check, double check and triple check that all spelling and details are correct.